Return & Refund Policy

Return & Refund Policy

At 4WheelsNElectroPro, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

📦 Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

• Item is unused and in the same condition that you received it
• Item is in its original packaging
• You have the receipt or proof of purchase

To initiate a return, please contact us through our Contact page with your order number and reason for return. We will provide you with return instructions.

🚫 Non-Returnable Items

The following items cannot be returned:

• Items that have been used, installed, or modified
• Items damaged due to misuse or improper installation
• Digital products or downloadable software
• Items marked as final sale or non-returnable on the product page

🔄 Exchanges

If you received a defective or damaged item, we'll gladly exchange it for the same product. Please contact us within 48 hours of receiving your order with photos of the damage, and we'll arrange a replacement at no extra cost.

💳 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days and credited back to your original payment method
• Late or missing refunds: If you haven't received your refund after 7 business days, please check with your bank or credit card provider first, then contact us if the issue persists

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or defective
• We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of untracked packages
• Original shipping costs are non-refundable

🌍 International Returns

For international orders, the same 30-day return policy applies. However, please note that return shipping costs and any customs/duties fees are the responsibility of the customer.

📬 Contact Us

If you have any questions about our return policy, please don't hesitate to reach out through our Contact page. Our team is available to assist you within 24–48 business hours.